Sat. Sat. 12/10 & Sun. 12/11: Gold/Red lines operate on special 20-minute schedules. Blue/Green lines operate on special 24-minute schedules..
Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.
Performance (June 2022):
Bus Complaints per 100K Boardings in June was 9.29, which did not meet the target of 8.00. Note: Lower Bus Complaints per 100K Boardings is better.